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Risorse bibliografiche
Risorsa bibliografica obbligatoria
Risorsa bibliografica facoltativa
Scheda Riassuntiva
Anno Accademico 2016/2017
Scuola Scuola di Ingegneria Industriale e dell'Informazione
Insegnamento 096088 - OPERATIONS MANAGEMENT
Docente Portioli Staudacher Alberto
Cfu 10.00 Tipo insegnamento Monodisciplinare

Corso di Studi Codice Piano di Studio preventivamente approvato Da (compreso) A (escluso) Insegnamento
Ing Ind - Inf (Mag.)(ord. 270) - BV (479) MANAGEMENT ENGINEERING - INGEGNERIA GESTIONALE*AZZZZ096088 - OPERATIONS MANAGEMENT
Ing Ind - Inf (Mag.)(ord. 270) - MI (481) COMPUTER SCIENCE AND ENGINEERING - INGEGNERIA INFORMATICA*AZZZZ096088 - OPERATIONS MANAGEMENT

Programma dettagliato e risultati di apprendimento attesi

Learning objectives

The objective of the course is to provide students with principles, methodologies and tools to design, analyze and improve manufacturing and service companies' operations, to dramatically increase their competitive advantage.

Studenst will learn to deal with the multidimentional aspects of Operations at a strategic, tactical and operational level.

Corse content

Introduction

1. Operations’ objectives and decision areas.

2. Operations in primary processes, and in supporting processes. Operations in industrial companies and in service companies.

 

Operations strategy

1. Operations performances, levers, positioning

2. Development of an operations strategy in the broader context of a Business strategy considering the different areas of Operations in an integrated way

3. Structural decisions (resources sizing, system configuration, vertical integration, system international footprint, etc.) and Infrastrctural decisions (resource planning and control, organisational structure, target setting, customer management)

 

Service Operations Management

1. Distinctive characteristics of service companies. The service concept definition.

2. Designing, managing and improving the Service delivery system. Front office versus back office, demand and capacity management. Demand management in service companies with fixed capacity (Hotels, Airlines, Turist villages,...) Yield management.

3. Queue theory. Single and multiple customer-class systems; single and multiple resource systems.

4. Operations in different service industries

 

Operations improvement: innovative managerial approaches for operational excellence-

1. Lean philosophy and principles. Analysis of innovative aspect of Lean approach that allow to achieve such dramatic improvements. Going beyond Just In Time.

2. Lean methodologies and techniques: Value Stream Mapping. Variations reduction. 5S, SMED, Cell design, etc.

3. A new vision of human factor and the impact on operations' structure.

4. Advanced implementation of Lean approach: high variety low volume companies,  make to order / engineer to order companies (manufacturing and services). Lean product development, Lean Healthcare, Lean Banking, Lean Insurance.

5. Lean Supply Chain: the impact of applying the Lean philosophy to the whole supply chain.

6. Lean consumption.

7. Leading an Operational excellence project. Builging a cointinuously improving and problem solving Organisation.

8. Systems thinking

 

Servitization: services offered by manufacturing companies.

1  Services supporting the product, pre-sale services, after-sale services.

 


Note Sulla Modalità di valutazione

Mid term exam, plus a Final exam. Plus an Assignment (optional)


Bibliografia
Risorsa bibliografica obbligatoriaN. Slack , A. Brandon-Jones, R. Johnston, A. Betts, Operations and process management. , Editore: Pearson ed. 4th ed
Risorsa bibliografica facoltativaJ. Bicheno, A. Portioli Staudacher, Metodologie e Tecniche per la Lean, Editore: Pitagora
Risorsa bibliografica facoltativa. J. Womack, D. Jones., Lean thinking, Editore: Free press
Risorsa bibliografica facoltativa. J. Liker, The Toyota Way, Editore: McGraw Hill, Anno edizione: 2005

Mix Forme Didattiche
Tipo Forma Didattica Ore didattiche
lezione
60.0
esercitazione
40.0
laboratorio informatico
0.0
laboratorio sperimentale
0.0
progetto
0.0
laboratorio di progetto
0.0

Informazioni in lingua inglese a supporto dell'internazionalizzazione
Insegnamento erogato in lingua Inglese
Disponibilità di materiale didattico/slides in lingua inglese
Disponibilità di libri di testo/bibliografia in lingua inglese
Possibilità di sostenere l'esame in lingua inglese
Disponibilità di supporto didattico in lingua inglese
schedaincarico v. 1.6.1 / 1.6.1
Area Servizi ICT
18/02/2020