Risorse bibliografiche
Risorsa bibliografica obbligatoria
Risorsa bibliografica facoltativa
Scheda Riassuntiva
Anno Accademico 2020/2021
Scuola Scuola di Ingegneria Industriale e dell'Informazione
Cfu 5.00 Tipo insegnamento Monodisciplinare
Docente Cape' Carlo Maria

Corso di Studi Codice Piano di Studio preventivamente approvato Da (compreso) A (escluso) Insegnamento

Obiettivi dell'insegnamento
  1. Understand context, functions, processes in a business and industrial environment and the impact of those factors on business performance
  2. Identify future trends, technologies and key methodologies in a specific domain (specialization streams)
  3. Design solutions applying a scientific and engineering approach (Analysis, Learning, Reasoning, and Modeling capability deriving from a solid and rigorous multidisciplinary background) to face problems and opportunities in a business and industrial environment

Risultati di apprendimento attesi
  • Support students to combine their managerial learnings from previous courses and to face market, organization and technology challenges through real case studies.
  • Guide students along cross-enterprise transformation projects, as example of consulting role in the real world.
  • Familiarize with typical pillars of consulting support: M&A, post merger integration, enterprise organization, HR management, operations management, ICT governance, data management.
  • Explain the main topics of consulting industry: methodologies, tools, process, economics, and management
  • Improve problem solving, holistic analysis and lateral thinking
  • Blend theory with real cases studies

Argomenti trattati
  • History of Management Consulting
  • Consulting business model, players, key success factors, trend, economics and KPI, financials
  • Consulting carrier, performance evaluation, incentive schemes
  • M&A: goals and different models, categorization, process steps from scouting to closing, main actors (PE, Industrial, Advisors, lawyers), management incentives for deals
  • Business planning for different strategic options, M&A, internationalization, new business, start up.
  • Post merger integration: day-one integration topics, synergies identification and implementation, new business models enabled by M&A, organization post deal, cultural integration
  • Organizational models from traditional to agile, competencies evolution, employees journeys, digital workplace
  • Incentives plans from blue collars to managers
  • Employer branding
  • Process mapping and BPM: artificial Intelligence, workflow platforms, RPA and cognitive computing
  • Predictive management
  • Digital twins for process optimization
  • Workforce Management
  • Change Management new way: Early Adoption
  • Enterprise Technology Architecture and functionalities: from Industry specific to new trends and evolution
  • Data Center Management (physical, virtual, cloud, private cloud, public cloud, Cloud strategy)
  • ICT Governance: Organization Model, Contract management, Investment management and monitoring, System Development Life Cycle
  • Data-driven culture, decision making and productivity
  • Data management, value chain
  • Data monetization
  • Case studies on each of the subjects



Following competences are suggested:

  • P&L and Balance Sheet and basics of finance
  • Investment analysis
  • Operating Research and Optimization models
  • Information Systems
  • Cost management
  • Applied Statistics

Modalità di valutazione
  • Team project & fieldwork Evaluation (60%)
    • Milestone 1 – Framing – engagement letter
    • Milestone 2 – Scanning Results
    • Milestone 3 – Interim report
    • Milestone 4 – Final client report, deliverables and engagement close-out
    • Weekly client communication & meetings
  • Individual work (20%) – class participation, assignments during courses
  • Final written examination (multiple and open questions) (20%)
  • Orals only if written exams have not a clear evaluation



  • Managing The Professional Service Firm by David H. Maister
  • The End of Solution Sales, by Brent Adamson , Matthew Dixon and Nicholas Toman
  • The New M&A Playbook (Christensen, Alton, Rising, Waldeck, HBR March 2011)
  • "International Human Resource Management" by Peter Dowling
  • "The essential HR Handbook" by S. Armstrong
  • "Cases in Human Resource Management" by D. Kimball
  • "Viral Change" by Leandro Herrero; vedere anche sul suo sito "Daily Thoughts"
  • Agile People: A Radical Approach for HR & Managers by Pia-Maria Thoren
  • Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
  • Recruiting sucks, but it doesn't have to", by S. Lowisz
  • Grieves e J. Vickers, «Digital Twin: Mitigating Unpredictable, Undesirable Emergent Behavior in Complex Systems (Excerpt),» ResearchGate, 2016.
  • Negri, L. Fumagalli e M. Macchi, «A Review of the Roles of Digital Twin in CPS-based Production Systems,» Procedia Manufacturing, 2017.
  • Stark, S. Kind e S. Neumeyer, «Innovations in digital modelling for next generation manufacturing system design,» CIRP Annals, 2017.
  • Competing on Analytics: The New Science of Winning”, 2017, by Thomas H. Davenport, Jeanne G. Harris, HBR Press
  • Data Strategy: How to Profit from a World of Big Data, Analytics and the Internet of Things, by Bern and Marr, Kogan Page
  • The Chief Data Officer Handbook for Data Governance, by Sunil Soares, Mc Press


Software utilizzato
Nessun software richiesto

Forme didattiche
Tipo Forma Didattica Ore di attività svolte in aula
Ore di studio autonome
Laboratorio Informatico
Laboratorio Sperimentale
Laboratorio Di Progetto
Totale 50:00 75:00

Informazioni in lingua inglese a supporto dell'internazionalizzazione
Insegnamento erogato in lingua Inglese
Disponibilità di materiale didattico/slides in lingua inglese
Disponibilità di libri di testo/bibliografia in lingua inglese
Possibilità di sostenere l'esame in lingua inglese
Disponibilità di supporto didattico in lingua inglese
schedaincarico v. 1.9.1 / 1.9.1
Area Servizi ICT