• Knowledge and Understanding of trends, technologies and key methodologies in a business and industrial environment and the impact of those factors on business performance - in particular wrt project managment and products and services quality
• Apply Knowledge and Understanding: Design solutions applying a scientific and engineering approach (Analysis, Learning, Reasoning, and Modeling capability deriving from a solid and rigorous multidisciplinary background) to face problems and opportunities in a business and industrial environment
• Making Judgement: Critical ability to understand merits and limits of the different approaches and methodologies, with particular regard to Project Management and the Quality Management frameworks as a whole, and the specific tools of the Project and Quality Manager toolbox.

• know the concept of Project (as opposed to Process)
• know the history of quality management and quality management tools
• know and be able to apply the 5 perspectives of quality
• know the concepts of process control and process capability and how they come to use
• know the basic principles of Six Sigma and its masterpiece, the DMAIC methodology

• be able to critically analyse merits and limitations of the main Project and Quality Management frameworks and initiatives
• be able to undertand when to apply the different tools and methodologies, and be aware of their pros and cons

Overview

Programme

In the first part (project management), we’ll looking at the technology driven projects from both managerial and technical perspectives. This part of the course aims at providing conceptual models, methodologies and tools to manage projects in order to have a systemic view of the project and a holistic view of all its variables. 

In the second part (quality management), the students will be introduced to the philosophies, methodologies and tools to improve processes and projects. This part of the course aims at providing a qualitative-driven approach to processes and business with the help of multiple industrial cases discussed during the lectures.

Main topics

Part I – Project Management

• Introduction on projects (definition and applicability). Comparison between project and process.
• Link between projects and technological innovations
• Organization of project and definition of main roles
• Project management phases and tools
• Definition of project management objectives and scope management
• Cost and time planning
• Cost and time controlling
• Economic and Financial Performances
• (Project risk management)
• Project Closure and lesson learned Managing uncertainty through Project Management Principles

PArt II – Quality Management 

• Introduction to the story of Quality Management and to Quality guru’s approach
• ISO approach to quality management
• Quality Management and organizational problems
• Toyota Production System approach and Six Sigma approach to process improvement
• Quality Management Tools
• Capability Analysis
• FMEA
• DoE
• Acceptance Sampling
• Control Charts

A minimum knowledge of Basics of Statistics (in particular how to handle a normal distribution and how to use the normal distribution table) is required.

- Homework assignment – 1 groupwork assignment - Weight on final score = 30%

- Exam on Theory - Weight on final score = 30%

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