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Scheda Riassuntiva
Anno Accademico 2017/2018
Scuola Scuola del Design
Insegnamento 099961 - PRODUCT SERVICE SYSTEM DESIGN STUDIO - SERVICE DESIGN
Docente Broadbent Stefana Maja , Meroni Anna , Selloni Daniela
Cfu 12.00 Tipo insegnamento Laboratorio

Corso di Studi Codice Piano di Studio preventivamente approvato Da (compreso) A (escluso) Nome Sezione Insegnamento
Des (Mag.)(ord. 270) - BV (1159) PRODUCT SERVICE SYSTEM DESIGN - DESIGN PER IL SISTEMA PRODOTTO SERVIZIOPS2AZZZZA099961 - PRODUCT SERVICE SYSTEM DESIGN STUDIO - SERVICE DESIGN

Programma dettagliato e risultati di apprendimento attesi

Description

Collaborative, open, sharing and peer-to-peer services are today in the forefront of the service design discipline. They tap into the potential of people's creativity, into their capacity to innovate and to change the ways of living despite the roles, the constraints and the limits of the system they live in. They are often the results of hybrid partnerships: collaborating ecosystems of public, private, profit, non-profit entities and active citizens which produce social innovation. Hybrid, in the sense of digital and physical, is also, the context that generates them and the way these services are delivered. 

How can we, as service designers, design and support this new generation of services? How can we collaborate with communities of innovators? How can we invent with people solutions and systems that push the boundaries of their creativity?

This studio will develop the capacity of designers to explore cutting edge topics and to work with specific ecosystems to conceive, develop and deliver brilliant and unprecedented services for bringing new solutions and qualities to everyday life, in which new functionalities meet new meanings, social and environmental values. 

To do this, the studio will guide the students through a methodological path, experimenting service design tools and techniques that will help them getting in touch with real users and their needs, desires and capabilities.

The studio will therefore support students in designing new services, by doing field research using ethnographic techniques, studying cases, experimenting with creative techniques, co-designing with relevant stakeholders, developing and prototyping the ideas. Multimedia and mixed techniques, such storyboarding, storytelling, movie making will be combined with traditional service design tools to train the participants’ capacities of envisioning and simulating design scenarios.

Contributes from different areas of design will be integrated, such as Design for Services, Participatory Design and Anthropology Design in order to provide students with a comprehensive experience of designing a service.

The 
course will be organised in assignments, each corresponding to the different stages of the design work that typically encompasses: research, idea generation & co-design, service development & prototyping.

Each assignment will be evaluated: the final assessment will be the result of each assignment's evaluation and the final discussion.

 

Course's rules

Attendance is mandatory: only a maximum of 3 absences will be allowed. Participation to the collective presentations and the moments of delivery of the assignments are mandatory.

Assignments cannot be delivered or presented in dates different than those scheduled in the course’s calendar.

 


Note Sulla Modalità di valutazione

Students will work in small teams, each one developing an original project: the final evaluation will be the average of the marks obtained in the assignments.

The assessment criteria for this course will be based upon the student's capability to get into the topic, and to generate and develop innovative ideas following and interpreting the process suggested by the instructors.

A good capability of team working and a pro-active participation to the course will be also considered very positively.


Bibliografia

Mix Forme Didattiche
Tipo Forma Didattica Ore didattiche
lezione
80.0
esercitazione
20.0
laboratorio informatico
0.0
laboratorio sperimentale
6.0
progetto
0.0
laboratorio di progetto
14.0

Informazioni in lingua inglese a supporto dell'internazionalizzazione
Insegnamento erogato in lingua Inglese
Disponibilità di materiale didattico/slides in lingua inglese
Disponibilità di libri di testo/bibliografia in lingua inglese
Possibilità di sostenere l'esame in lingua inglese
Disponibilità di supporto didattico in lingua inglese

Note Docente
schedaincarico v. 1.6.5 / 1.6.5
Area Servizi ICT
23/04/2021